I can not register one of our IRIS managers as an iSPOC

Posted Wed, 27 Jul 2022 08:08:45 GMT by Dagmar Kemmling Dr.

how long does it take, until the system realise that we registered a second IRIS manager?
If I want to choose the manager in the iSPOC submission, I find myself only and not the second mamager, I registered around 19 h ago

Answer

Posted Wed, 27 Jul 2022 08:13:42 GMT by Paolo Tomasi EMA

The affiliation of users as IRIS Industry managers (or any other Industry role) is subject to the authorisation by the IRIS Industry Admin user of the relevant Organisation. EMA is not involved in granting new affiliations to organisations for users, as the authorisation process is managed by Industry. If a technical malfunction is suspected for a specific situation, please raise a ticket in the EMA Servicedesk, providing the name of the users involved and any relevant screenshot.

Posted Wed, 27 Jul 2022 08:32:11 GMT by Dagmar Kemmling Dr.

of course we registered the new IRIS manager on the offical way by the IRIS admin and it is approved by the system. But I cant find him in the list, when I want to submit the iSPOC

Posted Thu, 28 Jul 2022 06:29:29 GMT by Dagmar Kemmling Dr.

....but now I found the second IRIS manager in the list. Thank you very much.

I don´t know, why the chat does not work.

Best regards,

Dagmar