Submission and email numbering

As expected, at the end of the validation phase of a paediatric procedure recently submitted via IRIS, the portal contact received the communication related to the start of this procedure. However, the portal contact received two identical emails just seconds away, which differ only in the number (XXXXXXXXXXXXX) reported at the end of the subject of the email. Indeed, the Submission number EMA/PE/XXXXXXXXXX included in the subject of both emails is the same, as well as all details included in the text of these two emails. May we kindly ask you to clarify what the final number refers to and why two different numbers are related to the same submission number? Thanks in advance for your feedback.

The number at the end of the subject of the email is a token, generated automatically by the system, to route any replies to the appropriate procedure in IRIS. That number should never be removed from the subject of a reply email, to ensure appropriate routing, and is not connected to the submission/case number. That said, the system should not generate duplicate emails at completion of validation - an incident has been created to evaluate the problem.