Unable to see Authorized Products

When creating a draft submission, the list of Authorized Products is empty. I have tried several ORG-ID & LOC-ID combinations but the list is empty. Is there any way to track which ORG-ID & which LOC-ID are linked to each product? Or is there a way to check if my IRIS account is affiliated to the correct organization?

For technical issues with IRIS, please Report an issue with IRIS in the EMA ServiceNow system. Please provide as much information as possible, including the procedure type, submission number, and relevant screenshots. 

In addition, please note the following:

• When creating a new submission on behalf of an organisation, IRIS will show you a pop-up box that contains the list of all the (parent) organizations to which you are affiliated, with an IRIS Industry Manager role, which also shows the ORG-ID.
• Once you select a location, IRIS will show you the authorisation products that are associated to that location, in accordance with the marketing authorization data. It is recommended that all Authorization Products are associated to a single location, which should be the one corresponding to the legal seat of the organization. If necessary, this requires an external procedure that is not currently managed in IRIS.