To improve security and usability of EMA applications, EMA has introduced email address authentication. This eliminates the need for users to remember their EMA username and password.
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On 20 January 2025 EMA initiated the conversion of the accounts of all users that didn’t opt-in to email authentication. This process ended on 14 March 2025; however, some users have not yet completed their account conversion.
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On 8 May 2025 EMA will start blocking access to all users who have not completed their account conversion.
How to complete the user conversion:
If not yet done, you are requested to complete the conversion of your account to email authentication as soon as possible, by clicking on the following link to login and follow the instructions: My Account portal (detailed instructions).
Once converted to email authentication, you can use your email address to authenticate into EMA systems. Then, and depending on your user domain (e.g.: gmail.com, company.com, …), you will either be redirected to your organisation’s authentication page or receive an email with a One Time Passcode (OTP).
Further information: Consult the EMA Account Management home page, authentication section: Sign In · EMA Account Management (europa.eu)
Support: If you cannot find the support you need in the guidance documents, please contact the EMA Service Desk.
Alternatively, if you are unable to access the EMA Service Desk, please send an email directly to servicenow@ema.europa.eu indicating your name, surname and your unique username and we will help you with your request.
