IRIS industry portal users have reported an occasional problem when all mandatory fields have been filled in a ‘Request for research product’ submission, but the system returns an error ; the substances keep on loading. This prevents the user from clicking on the ‘Save and Return’ button, thus blocking the progress of the submission.
Investigation of the events has suggested that the issue is related to cookies in the browser, as it could be resolved by changing browser and/or using private/incognito mode.
Solution- If the issue occurs; we suggest using the Chrome browser in incognito mode so that old cookies are not present in your session. Make a new request, or reopen the existing one, in incognito mode; add the missing details and click on “save and return”. If you still face issues after deleting cookies from the browser or opening a new session in chrome (incognito mode), please raise a Service Desk ticket
