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Yes the new functionality is already available, no changes in the approval process were introduced, approval of roles can take:
- up to 2 days for the first user approved by the EMA, which has to be a user with the IRIS Industry Admin role;
- for all subsequent users and affiliation, approval times depend on the IRIS Industry Admin user(s) at each organisation.
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In general, if an affiliation is visible in the EMA Account Management System, but the organisation is not shown in IRIS when attempting to create a new submission, this suggests that the propagation between the two systems has failed. The re-sync can be obtained via a request to EMA Servicedesk.
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Dear Alex Xuereb, your screenshot does display the affiliation in the EMA Account Management System, however this affiliation has not been propagated to IRIS due to a bug, unfortunately. Please submit a Servicedesk Request to have your account re-synced.
In general, if an affiliation is visible in the EMA Account Management System, but the organisation is not shown when attempting to create a new submission, this suggests that the propagation has failed. The re-sync can be obtained via a request to EMA Servicedesk.
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Dear Susanne Hense, please raise a ticket with Servicedesk. There may be additional problems, specific to your account - a re-sync may be needed. Meanwhile, please make sure that you request the "IRIS Industry Manager" affiliation in the EMA Account Management System, for all organisations on whose behalf you intend to create submissions.
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Dear Susanne Hense, I have checked your account and you have the IRIS Industry Manager role for only three organisations, and therefore when creating a new submission you will see only those three. You also have the IRIS Industry Coordinator role for many other organisations (>30), but that does not grant you the right to create new submissions on their behalf; it grants you only the possibility to see all existing submissions for those organisations, and add/remove participants (Managers or Contributors) to those existing submissions. We ackonwledge that, unfortunately, the currently published guidance is not clear on this aspect, and the revised version has not been published yet due to a mistake (but it will be soon).
To be able to create submissions for the companies where you already have only the affiliation as Industry Coordinator, you need to request also (or instead) the affiliation as Industry Manager to each of them.
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Please create a Servicedesk ticket for this type of access problems, as individual requests are necessary.
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Dear Vineet Bajaj, I can see in the system that for Pharmazz Europe Limited you have only the roles of Industry Coordinator and Industry Contributor, but not that of Industry Manager. The role of coordinator allows you to visualise submissions created by other users affiliated to the same organisation: for example, you should be able to see the draft submission EMA/SA/0000100668 already reated by your colleague in IRIS - please confirm if this is the case.
However, if you want to be able to create a new submission on behalf of an Organisation, you need to be affiliated to that Organisation with the role of Industry Manager, to be requested via the EMA Account Management system.
If the above comments do not help to solve your issue, please create a Servicedesk ticket.
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There has been a sync issue between IAM and IRIS that has caused the loss of the affiliation of some users to their organisation(s). We are aware of the issue and working on it. However, at least for two of you (Emna Clam and Vineet Bajaj) I do see an affiliation available in IRIS, can you please try again?
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It is not clear what the desired function is, but in IRIS there is no concept of delegate or team member.
An organisation can have any number of affiliated users, who can create and manage submissions on behalf of the organisation. To be able to see a specific submission, an affiliated uer must be added to that submission as a manager or contributor. It is also possible for Industry Users, in the IRIS portal, to reassign the "Portal contact" role of a given submission (the person who receives all emails by default) to any other user who is already added to that particular submission.
For additional information, please check the IRIS guide to registration (chapters 5 and 6) and the IRIS guide for applicants (chapters 2.4, 2.5, 2.6) in the IRIS guidance page.